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Turquoise Ridge/Twin Creeks - IT Service Delivery Technician

087279 Requisition #
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Position Description:

The successful candidate will be responsible for the configuration, installation, troubleshooting and repair of personal computers, printers, telephones, mobile devices and data communications equipment; configuration and support of mobile devices; installation, configuration and support of desktop software systems; troubleshooting and resolving software and hardware problems; rotate through the role of on-call Help Desk technician on a periodic basis; perform other duties as assigned.

  • Works at the Help Desk receives Help Desk tickets and telephone calls focusing on answering computer user requests for assistance, problem solving with a goal of first call resolution, providing troubleshooting and resolving of software, hardware, mobile and network problems.
  • Daily maintenance tasks, imaging computers and remediate broken clients
  • Assesses and collects essential issue data relative to problem and customer information for the dispatching a work to next tier support.
  • Provides first and second-level technical customer support; first level of support duties are receiving trouble calls via Help Desk tickets, telephone and e-mail and resolving issues within scope of role; if problems need a higher level support, the Help Desk technician will dispatch a service ticket to the appropriate higher level support personnel.
  • Provide local hands on support when higher level support needs physical assistance; second-level support is solving routine technical problems remotely from the Help Desk.
  • Responsible for day to day manning of the Help Desk ticketing system for all computer related trouble reported by local end users.
  • Two (2) years of PC Technician experience in a business networking environment required
  • BS in Computer Sciences preferred
  • Microsoft MCSA or MCSE and A+ certifications preferred
  • Ability to lift and carry 50 pounds required
  • Ability to travel locally routinely required
  • Exceptional customer service/interpersonal skills required
  • Demonstrated extensive knowledge of personal computers in a networked environment including data and telecommunications equipment required
  • Knowledge of and experience with, local area networks and associated protocols and equipment. Specifically, Microsoft Windows, IOS environments, mobile devices, firewall technology and TCP/IP.  Familiarity of Cisco networking equipment preferred

What we can Offer You 

  • A comprehensive compensation package including bonuses, benefits, and stock purchase plans where applicable
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • An Opportunity to transform Traditional Mining into the future of Digital Mining
  • Opportunities to grow and learn with the industry colleagues are endless
  • Access to a variety of career opportunities across Nevada Gold Mines locations

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