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IT Service Delivery Technician

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InformationTechnology
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090474 Requisition #

Position Description:
 

At Nevada Gold Mines, our vision is to be the world’s most valued gold mining business by finding, developing, and operating the best assets with the best people. Our people division is growing, and we are looking for an IT Service Delivery Technician at Nevada Gold Mines.


The ideal candidate will be responsible for the configuration, installation, troubleshooting and repair of personal computers, printers, telephones, mobile devices and data communications equipment; configuration and support of mobile devices; installation, configuration and support of desktop software systems; troubleshooting and resolving software and hardware problems; rotate through the role of on-call Help Desk technician on a periodic basis; perform other duties as assigned.

 

At Nevada Gold Mines we are committed to a safe work environment sending every person home safe and healthy every day and leaving a sustainable legacy on our host communities. We offer a generous benefits package which includes a competitive medical, dental, and vision plan with national provider networks, a 401k retirement plan with employer contribution, paid time off, company-sponsored medical clinics, company match share purchase program, and much more!

 
Responsibilities:
  • Works at the Help Desk, receives Help Desk tickets and telephone calls focusing on answering computer user requests for assistance, problem solving with a goal of first call resolution, providing troubleshooting and resolving of software, hardware, mobile and network problems.
  • Daily maintenance tasks, imaging computers and remediate broken clients
  • Assesses and collects essential issue data relative to problem and customer information for the dispatching a work to next tier support.
  • Provides first and second-level technical customer support; first level of support duties are receiving trouble calls via Help Desk tickets, telephone and e-mail and resolving issues within scope of role; if problems need a higher level support, the Help Desk technician will dispatch a service ticket to the appropriate higher level support personnel.
  • Provide local hands on support when higher level support needs physical assistance; second-level support is solving routine technical problems remotely from the Help Desk.
  • Responsible for day to day manning of the Help Desk ticketing system for all computer related trouble reported by local end users.
 Qualifications:
  • Two (2) years of PC Technician experience in a business networking environment required
  • BS in Computer Sciences preferred
  • Microsoft MCSA or MCSE and A+ certifications preferred
  • Ability to lift and carry 50 pounds required
  • Ability to travel locally routinely required
  • Exceptional customer service/interpersonal skills required
  • Demonstrated extensive knowledge of personal computers in a networked environment including data and telecommunications equipment required
  • Knowledge of and experience with, local area networks and associated protocols and equipment. Specifically Microsoft Windows, IOS environments, mobile devices, firewall technology and TCP/IP.  Familiarity of Cisco networking equipment preferred

What We Can Offer You 

  • A comprehensive compensation package including bonuses benefits, and stock purchase plans where applicable
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • An Opportunity to transform Traditional Mining into the future of Digital Mining
  • Opportunities to grow and learn with the industry colleagues are endless
  • Access to a variety of career opportunities across Nevada Gold Mine locations
  • Nevada Gold Mines is committed to creating a diverse environment and is proud to be an equal opportunity employer
 

Nevada Gold Mines is a joint venture between Barrick Gold Corporation (61.5%) and Newmont Goldcorp Corporation (38.5%), combining their significant assets across Nevada to create the single largest gold-producing complex in the world and realize the full potential of these mines through synergies and best-in-class operational improvements.

 

The massive mining operation comprises 8 mines along with their associated infrastructure and processing facilities that produced an estimated 4 million ounces of gold in 2018. Three of these assets are Tier One gold mines: Barrick’s Cortez; the combination of Barrick’s Goldstrike and Newmont Goldcorp’s Carlin; and the combination of Barrick’s Turquoise Ridge and Newmont Goldcorp’s Twin Creeks. In addition, Barrick’s Goldrush-Fourmile project has the potential to become the fourth Tier One asset in this portfolio. The new JV is expected to generate around $5 billion in cost savings over the next five years. Nevada Gold Mines is operated by Barrick.

 

Thank you for your application, however, only those selected for an interview will be contacted.

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