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IT Service Delivery Technician

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InformationTechnology
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086381 Requisition #
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Position Description:
 

The successful candidate will be responsible for the configuration, installation, troubleshooting and repair of personal computers, printers, telephones, mobile devices and data communications equipment; configuration and support of mobile devices; installation, configuration and support of desktop software systems; troubleshooting and resolving software and hardware problems; rotate through the role of on-call Help Desk technician on a periodic basis; perform other duties as assigned.

 
Responsibilities:
  • Works at the Help Desk, receives Help Desk tickets and telephone calls focusing on answering computer user requests for assistance, problem solving with a goal of first call resolution, providing troubleshooting and resolving of software, hardware, mobile and network problems.
  • Daily maintenance tasks, imaging computers and remediate broken clients
  • Assesses and collects essential issue data relative to problem and customer information for the dispatching a work to next tier support.
  • Provides first and second-level technical customer support; first level of support duties are receiving trouble calls via Help Desk tickets, telephone and e-mail and resolving issues within scope of role; if problems need a higher level support, the Help Desk technician will dispatch a service ticket to the appropriate higher level support personnel.
  • Provide local hands on support when higher level support needs physical assistance; second-level support is solving routine technical problems remotely from the Help Desk.
  • Responsible for day to day manning of the Help Desk ticketing system for all computer related trouble reported by local end users.
 
Qualifications:
  • Two (2) years of PC Technician experience in a business networking environment required
  • BS in Computer Sciences preferred
  • Microsoft MCSA or MCSE and A+ certifications preferred
  • Ability to lift and carry 50 pounds required
  • Ability to travel locally routinely required
  • Exceptional customer service/interpersonal skills required
  • Demonstrated extensive knowledge of personal computers in a networked environment including data and telecommunications equipment required
  • Knowledge of and experience with, local area networks and associated protocols and equipment. Specifically Microsoft Windows, IOS environments, mobile devices, firewall technology and TCP/IP.  Familiarity of Cisco networking equipment preferred
 
What we can Offer You 
  • A comprehensive compensation package including bonuses, benefits, and stock purchase plans where applicable
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • An Opportunity to transform Traditional Mining into the future of Digital Mining
  • Opportunities to grow and learn with the industry colleagues are endless
  • Access to a variety of career opportunities across Barrick locations
 
About Barrick
 
 

Barrick’s vision is to be the world’s most valued gold mining business by finding, developing and owning the best assets, with the best people to deliver sustainable returns for our owners and partners.

Barrick is a sector-leading gold company which owns five of the industry’s Top 10 Tier One assets (Cortez and Goldstrike in Nevada, USA; Kibali in DRC; Loulo-Gounkoto in Mali; and Pueblo Viejo in Dominican Republic) and two with the potential to achieve Tier One status (Goldrush/Fourmile and Turquoise Ridge, both in the USA).  Barrick has the lowest total cash cost position among senior gold companies and a diversified asset portfolio positioned for growth in many of the world’s most prolific gold districts.

 

Barrick is committed to creating a diverse environment and is proud to be an equal opportunity employer.

 

Thank you for your application, however, only those selected for an interview will be contacted.


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