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Digital Service Delivery Technician

085209 Requisition #
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About Barrick & Turquoise Ridge
Barrick is the gold industry leader with a vision of wealth generation through responsible mining; wealth for our owners, our people, and the countries and communities with which we partner.  Our objective is to maintain and grow industry-leading margins, driven by innovation and our digital transformation; managing our portfolio and allocating capital with discipline and rigor; and leveraging our distinctive partnership culture as a competitive advantage. We aim to cultivate a high-performance culture defined by the following principles: a deep commitment to partnership, consistent execution, operational excellence, disciplined capital allocation, and continual self-improvement. We are obsessed with talent, and seek out fresh perspectives and challenging ourselves to think differently as we transform Barrick into a leading 21st century company.
The Turquoise Ridge property is located in the Potosi Mining District, about 43 miles northeast of Winnemucca, Nevada. Barrick is the operator and 75% owner of the mine with Newmont owning the remaining 25%.
Position Description:
Barrick is looking for a Digital Service Delivery Technician to join the Turquoise Ridge team.  Reporting to the Service Delivery Supervisor, the Digital Service Delivery Technician will provide service desk-based PC, Mobile and basic Digital related infrastructure support as per established corporate and departmental SLA’S; support newly developed mobile software for digital mining initiatives, newly purchased commercial solutions, and the extension of existing internal Barrick solutions to mobile devices; work with the rest of the Site Service Delivery teams to assist in the administration of mobile devices. Experience with Windows 7, 10, and iOS is a must as well as comprehending how mobile devices are configured to work on wireless networks. This position requires a person to work closely with functional business representatives.
Reporting to the Operational Excellence Superintendent, the Digital Site Leader is responsible for the following:

  • Responsible for maintaining Digital Service Delivery documentation and standards
  • Work with various Digital team members to resolve Digital Service Delivery help desk issues
  • Rotate through the role of On Call Technician on a periodic basis
  • Configure, deploy, and maintain mobile software solutions via Mobile Iron
  • Provide support for mobile devices to determine cause of problems and coordinate successful resolution between IT, the Business, and external solution providers
  • Configure and troubleshoot WIFI connectivity to mobile devices
  • Demonstrate fluency working in iOS and other mobile operating solutions
  • Provides entry level service desk-based PC support and basic Digital related infrastructure support per established corporate and departmental SLA’s
  • Provides peripheral equipment support for printers and scanners, wireless networking and laptop VPN support
  • Responsible for daily maintenance tasks, such as imaging computers, remediate broken clients and other duties as assigned
  • Periodic after hours on call support as assigned by Supervisor
  • Research and troubleshoot Digital related issues in timely and accurate fashion
  • Perform other duties as assigned

  • Four (4) years of in-depth experience working with personal computers, with mobile devices including iPads, MacBooks, iPhones, and other handheld and vehicular mobile devices., networks and data communication trouble shooting preferred
  • Experience with Windows 7, 10, and iOS required
  • Comprehension of how mobile devices are configured to work on wireless networks required
  • Experience working with Mobile Device Management (MDM) platform preferred
  • Exceptional customer service/interpersonal skills required
  • BS in Computer Sciences preferred
  • Overall understanding of computer operations in a network setting required
  • Ability to lift and carry 50 pounds required
  • Ability to travel locally routinely required
  • Exceptional safety, performance and attendance records required
  • Exhibits high standards of business and personal ethical conduct
  • Works on improving own knowledge, skills and attitudes
  • Takes initiative, self-directed
  • Follows through and delivers on promises in a timely manner
What we can Offer You 
  • A comprehensive compensation package including bonuses benefits, and stock purchase plans where applicable
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • An Opportunity to transform Traditional Mining into the future of Digital Mining
  • Opportunities to grow and learn with the industry colleagues are endless
  • Access to a variety of career opportunities across Barrick locations
Barrick is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Thank you for your application, however, only those selected for an interview will be contacted.


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